Our Story
Total Moving Solutions was founded on a simple idea: treat every move like it’s our own. Built on years of hands on experience and customer service expertise, we understand the emotional and logistical challenges that come with relocating. That’s why we lead with care, professionalism, and precision every time.
We proudly serve the DMV area, offering full service moving, expert packing, and reliable freight transport. Whether it’s a local apartment move or an interstate office relocation, our team ensures every detail is handled with integrity and skill.
About the Owner
Austin Jacobs – Founder & Owner, Total Moving Solutions
With years of experience in relocation logistics and customer focused operations, Austin Jacobs founded Total Moving Solutions with a simple but powerful mission: to make every move matter. Based in Loudoun County, Virginia, Austin leads the company with a hands on approach and a deep belief in professionalism, transparency, and care.
Austin brings a background in territory sales and client relationship management, having worked with over 500 customers annually. His strength lies in building strong referral networks and delivering dependable, high quality service on every local, long distance, commercial, and interstate move.
What sets Austin apart is his personal investment in each move. Whether you’re relocating your family across town or managing a complex office transition across state lines, Austin ensures your experience is smooth, stress free, and customized to your needs.
Total Moving Solutions is more than a moving company. It is a service driven, community rooted business built on trust, integrity, and respect for your time and belongings.
MJ
Customer Relations Manager - Total Moving Solutions
At Total Moving Solutions, MJ leads with a commitment to making every move feel personal and stress-free.
With over nine years of experience in client service and administrative operations across multiple service based industries, she brings a dynamic, people first approach to her role as Customer Relations Manager. Her background includes high-pressure environments where customer satisfaction, responsiveness, and operational excellence were essential.
Known for building lasting relationships and resolving concerns with empathy, she ensures each interaction reflects the company’s values of care, reliability, and professionalism. From coordinating move schedules to managing service requests, she supports clients through residential moves, commercial relocations, and everything in between delivering a smooth, confident experience from start to finish.
Jeancarlo Dehais
Executive Administrator
With a solid background in customer care and over 7 years of experience in operations and administrative management, I focus on improving efficiency and strengthening the connection between clients and the company. My experience spans customer relations, workflow coordination, and data analysis, ensuring every process supports a smooth and reliable service experience.
I approach every task with integrity, professionalism, and a sense of urgency toward customer needs. My goal is to maintain organized systems that promote transparency and operational excellence while helping teams deliver consistent, high-quality results.
Driven by a customer-centric mindset, I take pride in supporting seamless operations and contributing to meaningful, lasting relationships with every client.
Meet the Team
Core Values
- Reliability: We show up on time and ready.
- Transparency: No hidden fees. Clear communication.
- Respect: Your belongings and your time are always valued.
- Excellence: Our goal is to exceed expectations with every move.